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Treating Customers Fairly (TCF) Committee

 

Overview

The TCF Committee was established with the intention of monitoring industry developments pertaining to the fair treatment of customers and identifying relevant issues that may require further investigation.

Objectives

The objectives of the committee are to:

  • Establish the means of communication between the TCF committee and members of the profession and
    other stakeholders, including how matters could be raised for consideration by the committee.
  • Ensure effective collaboration between the committee and Practice Area Committees.
  • Serve as the principle conduit for the Actuarial Society of the regulators’ development of a TCF regulatory
    approach.
  • Continue to address specific TCF matters of concern which have been and continue to be identified.

The intention of the committee is to identify industry wide issues that may require further investigation and then to refer such matters to the relevant Practice Area Committee for more in-depth investigations and feedback. In some cases it may be appropriate to address cases independently of or in addition to the work of the Practice Area Committees.

Committee members

The committee members are as follows:

 Committee member   Position             
 George Marx  
 Alan Martin  Chair
 Craig Aitchison  
 Shamiel Basadien  
 Megan Esterhuysen  
 Nicholas Esterhuysen  
 Tarryn Fahy  
 Johan Kleu  
 Elash Mistry  
 Richard Montgomery  
 Rob Rusconi  
 Machela Sathekga  
 Izak Smit  
 Mike Walker  

Reporting

The committee will release newsletters on an ad-hoc basis to inform Council and members of the profession of relevant matters and events.

The committee maintains minutes of its meetings and reports to Council on a quarterly basis. For information on these, contact Niel Fourie: nfourie@actuarialsociety.org.za

Contact information

Alan Martin: amartin@metropolitan.co.za

Useful links

The Ombudsman (http://www.faisombud.co.za/) can deal with complaints against financial institutions, which do not fall within the jurisdiction of any other ombud scheme or where there is uncertainty over jurisdiction.

Visit the past presentations webpage for TCF papers and presentations from past professional events of the Actuarial Society.

Relevant documents

Please refer to the topic library and document archive for relevant documents.